Jawbone Leaves Users in the Lurch as Customer Support Goes Silent
Owners of Jawbone products have been met with a wall of silence from the speaker and activity tracker company’s customer support, it was reported on Wednesday.
Customers told The Verge they had contacted Jawbone in recent months or weeks about faulty products and had not received any response, while calls to the company’s support number are being continually met with automated messages about busy lines.
The company’s support Twitter account hasn’t tweeted since December 21, 2016, and the Jawbone Facebook page does not respond to comments left by frustrated customers, with many of the comments apparently hidden from public view. Meanwhile, review aggregator website Trustpilot.com currently gives Jawbone an average one-star rating.
Jawbone did not respond to requests for comment regarding its lack of customer support, despite the fact that the company’s products are still available to buy through Amazon, if not Jawbone’s own website.
Reports that the company has been struggling to stay afloat date back to May of last year, when it ended production of its UP line of fitness trackers and sold its remaining inventory to a third-party reseller at a discounted price.
At the time, Jawbone denied claims that it was going out of business and said it was focusing on advanced sensors to sell to other wearable makers, but recently both the head executive of product and the chief financial officer left the company.
According to a report in the Financial Times, Fitbit attempted to buy Jawbone last year, but it only offered a fraction of the $1.5 billion valuation the company had at the beginning of 2016. Jawbone and Fitbit have also been involved in a series of lawsuits over patents and trade secrets over the last year.
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